Payment & Shipping Information
Payment for BooksWe accept the following payment methods:
(1) Paypal and credit cards through Paypal. Our address for Paypal is sales@CharterOakBooks.Net
(2) Personal checks, and money orders. Checks and money orders should be made payable to "Marcia Goodman - Charter Oak Books" and should be mailed to:Marcia Goodman
Charter Oak Books
7 Arrowood Drive
Cromwell, CT 06416
(3) Credit cards. At this time, we do not accept credit cards directly. However, if you wish to pay by credit card, you may order any of our books at:
http://www.iobabooks.com/bookstores/CharterOakBooks.html (Please note: We list all our books on this website, which is the website of the Independent Online Booksellers Association (IOBA). We recommend IOBA, which promotes ethical standards and standardized descriptions of books among independent online booksellers. Charter Oak Books is a proud member of IOBA.)
Refunds for Returned BooksIf the reason for the return is the buyer's change of mind, and if the book is returned in the same condition as when received: We will refund the purchase price, but not the mailing cost.If the reason for the return is due to a mistake by Charter Oak Books: We will, of course, refund the purchase price and the mailing cost both ways.
Shipping and Handling:Because mailing costs vary dramatically depending on the size of the book particularly for international orders, any pre-determined grid of mailing cost for all orders is bound to be higher or lower than necessary. We typically charge the customer our actual cost to mail + $1.00, and if that amount is significantly lower than our quoted price, we will notify you of a reduction in mailing cost. Conversely, we reserve the right to notify you of an increase in mailing cost if the actual mailing cost is significantly higher than quoted.
International Customers: Please contact us before placing the order and we will provide you with the exact mailing cost depending on how quickly you wish to receive the book.